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To the first newsletter from the patient representatives of the Patient Participation Group. The group is made up of patients (volunteers) and staff from the practice who meet 4 times a year.

What do we do?

The purpose of our PPG is to enhance the patient experience by:-giving patients and practice staff the opportunity to discuss topics of mutual interest and concern and by providing a forum for patients and staff to improve and develop services within the practice

Over the past few years the PPG has been involved in several areas which we hope have made improvements for patients and staff.

These include:

  • Producing information about activities and clubs within the practice areas
  • Having input into the patient satisfaction questionnaire
  • Having the surgery phone number changed to a local rate number
  • Distributing record sharing consent forms to local organisations and pharmacies
  • Requesting improvements to the appearance of the outside areas of the practice
  • Having discussions about problems and benefits of the appointment system
  • Suggesting that staff wear name badges
  • Looking for a solution to the difficulty of parking for patients with blue parking badges
  • We have sent letters to our local MP's about resource issues for general practice
  • Some of these are government directives (e.g how targets are met) and others are local concerns.

Any patients can get involved

Information about the PPG is available from reception and on the website. The only criteria is 'having an interest'.

The aim of the group

Is to work with the practice to provide practical support, to help patients take more responsibility for their own health and to provide advice as required. It provides an opportunity for patients and medical staff to discuss topics of mutual interest and concern. It gives patients space in which to make positive and constructive suggestions/ideas about the practice.                          

Missed appointments

An area of concern at PPG meetings is that of missed appointments. Each month there is the equivalent of one doctor’s full working week wasted by patients NOT attending their appointment. This deprives other patients of a time slot and shows a lack of respect to both doctors and other users.

The PPG would urge you to let the practice know if you cannot keep your appointment so that it can be used by another. With one central, local rate phone number this should be easier

Flu Campaign

The practice has now completed their annual flu vaccination clinics which included offering Shingles and Pneumococcal vaccinations to eligible patients. The practice will also be running a children’s flu campaign- vaccinating patients aged 2,3 and 4 years. In order to be kinder to the environment and keep costs down the practice aim to invite as many patients as possible by SMS Text Messaging. Please can we ask if you use a mobile phone you share this with the practice.

Mission Statement

The practice a proud to present its new mission statement; this was compiled by practice staff and the patient participation group.

Carterknowle and Dore Medical Practice are committed to providing compassionate, patient-centred, high quality care to all of its patients.

Our ethos is to be understanding, respectful and caring to all whilst maintaining privacy, confidentiality and dignity at all times.

We strive to offer a warm, welcoming environment; ensuring our patients feel safe and supported




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