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Telephone System Queue Buster

What is the best time to contact the practice?


You want to book a same day appointment?

Please contact the practice as early as possible (lines open at 8.30am) and press option 1. Our trained triage team will assist you by asking some details of your symptoms, this will help them direct you to the most appropriate member of our team or sometimes to resources outside our practice that can help you.


You want to arrange a pre-booked appointment with a member of our team?

You can arrange pre-bookable appointments via SystmOnline – please click here for more information.

To arrange an appointment by telephone please contact the practice after 11am and press option 2. Before 11am our team are dealing with urgent same day appointment requests; therefore making our telephones lines busier.


You want to request a prescription?

You can order your repeat prescription via SystmOnline – please click here for more information.

Please contact the practice between 9am-3pm and press Option 5 or contact the Prescription Order Line directly to avoid telephone queues on 0114 3723000


You want to request your test results?

To check your test results are back please telephone the practice after 11am and press option 3. Before 11am our team are dealing with urgent same day appointment requests; therefore making our telephones lines busier.


You have a query regarding your medication?

If you have a query with regards to your medication please telephone the practice after 11am and press option 3. Before 11am our team are dealing with urgent same day appointment requests; therefore making our telephones lines busier.


You want to ask regarding hospital appointments or referral letters?

To ask our team of secretaries regarding a hospital appointment or referral made by one of our team please telephone the practice after 11am and press option 4. Before 11am our team are dealing with urgent same day appointment requests; therefore making our telephones lines busier.

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