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In the near future we will no longer be able to accept repeat prescriptions ordered on your behalf by pharmacies.   Please see our prescription page for more information.

Patient Survey

We are currently undertaking our annual patient survey

Please help us in continuing to improve and update our services by spending a few minutes completing our form found here

Thank you - and we will publish the results here and in reception once the survey has been completed

Updating Contact Details

Have you had a change of address, name, email or phone number recently?  If so your clinical record may be out of date on our system.  If you believe your information may be incorrect please complete this electronic form for us to check and update your clinical record as required.

Carterknowle CQC results

In September 2016 we had our Care Quality Commission inspection.  The CQC is an independent regulator of health and adult social care in England that make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage all care services to improve. 

Every organisation related to your health in England is subject to inspections carried out by the CQC, and below is an overview of our results. 

Please click on the image below to be taken to the main CQC website, where you can find a more detailed report of our surgery.

CQC results

Accepting New Patients

We are currently accepting new patients! 




Click the icons above to be taken to the SystmOnline web portal. 

There you can book appointments, manage your repeat prescriptions, view certain aspects of your record, and participate in any surgery questionnaires running*

*requires SystmOnline registration - please contact the surgery for more information


The NHS Friends and Family Test

Hallam and South Locality GP practices want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

Your feedback will help us learn more about what you think your experience – what you like and what you think we can improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

Please take a couple of minutes to complete the sort questionnaire the link below.

Friends and Family Questionnaire

Carterknowle and Dore Medical Practice

We are a team of health care professionals committed to providing a high quality of care which is sensitive to the needs of our patients. Our aim is not only to help when you are ill, but also to keep you healthy.

Our surgeries are modern, computerised and well equipped with good facilities for the disabled including car parking, wheelchair access and toilet provision.

We offer surgeries every week day with a range of specialist skills as well as general medicine. This is a group practice which means you can see any of the doctors. If Dore patients are unable to get an appointment, they may be able to be get an appointment at the main surgery at Carterknowle depending on demand.

How to make our Services work for you

Our appointments system is designed so that routine appointments can be booked up to one month in advance.  Approximately one third of our available appointments are held back as "same day" appointments and are bookable on the day for patients with acute illnesses.  Obviously all appointments are limited in number and if you are requesting to be seen on the same day, your request will be triaged in order for us to book you appropriately.  This will involve you answering some simple questions about the nature of your illness, how long you have had it, etc. If your problem is of a personal nature, it is not necessary for you to be too explicit, i.e. it is a personal female/male problem. These details are recorded in your notes for the benefit of the healthcare professional who sees you

You can help us to decide which of the available alternatives is most appropriate for you by answering the receptionists questions as simply and clearly as you can.  Our aim is that all patients with an acute problem will have an appointment or contact with a healthcare professional on the day of their call. More routine problems will be booked in an appointment within an appropriate time scale.

The website has details of the doctors rota for the week which you can access under Doctors Rota page.

Car Parking

Our private staff car park provides limited access for disabled patients who are unable to walk in from the street. We ask you not to park here unless you are disabled.

There is a large parking area adequate for staff and patients.

(Site updated 28/02/2017)
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