CARTERKNOWLE AND DORE MEDICAL PRACTICE
The NHS Friends and Family Test
Hallam and South Locality GP practices want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
Your feedback will help us learn more about what you think your experience – what you like and what you think we can improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
Please take a couple of minutes to complete the sort questionnaire the link below.
Friends and Family Questionnaire
We are a team of health care professionals committed to providing a high quality of care which is sensitive to the needs of our patients. Our aim is not only to help when you are ill, but also to keep you healthy.
Our surgeries are modern, computerised and well equipped with good facilities for the disabled including car parking, wheelchair access and toilet provision.
We offer surgeries every week day with a range of specialist skills as well as general medicine. This is a group practice which means you can see any of the doctors. If Dore patients are unable to get an appointment, they may be able to be get an appointment at the main surgery at Carterknowle depending on demand.
Carterknowle Road Surgery
1 Carterknowle Road,
Tel: 0844 4140602
Dore Road Surgery
137 Dore Road, Sheffield,
Tel: 0844 4140820
How to make our Services work for you
Our appointments system is designed so that routine appointments can be booked up to one month in advance. Approximately one third of our available appointments are held back as "same day" appointments and are bookable on the day for patients with acute illnesses. Obviously all appointments are limited in number and if you are requesting to be seen on the same day, your request will be triaged in order for us to book you appropriately. This will involve you answering some simple questions about the nature of your illness, how long you have had it, etc. If your problem is of a personal nature, it is not necessary for you to be too explicit, i.e. it is a personal female/male problem. These details are recorded in your notes for the benefit of the healthcare professional who sees you
You can help us to decide which of the available alternatives is most appropriate for you by answering the receptionists questions as simply and clearly as you can. Our aim is that all patients with an acute problem will have an appointment or contact with a healthcare professional on the day of their call. More routine problems will be booked in an appointment within an appropriate time scale.
The website has details of the doctors rota for the week which you can access under Doctors Rota page.
Our private staff car park provides limited access for disabled patients who are unable to walk in from the street. We ask you not to park here unless you are disabled.
There is a large parking area adequate for staff and patients.
(Site updated 01/05/2015)